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Privacy policy

1. Introduction

We value your privacy and are committed to protecting your personal information. At HAVEN, we believe that trust is an essential part of the customer experience. Whether you are browsing our online bookshop, purchasing art and or publications, or ordering merchandise, we take the responsibility of handling your personal information seriously.

This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have regarding your personal data.

By using our website and services, you acknowledge the practices outlined in this policy.

2. Information We Collect

To provide you with a smooth, reliable, and personalized shopping experience, we may collect the following basic personal information:

  • Full Name: To identify customers, process orders, and address purchases appropriately.
  • Email Address: To send order confirmations, purchase receipts, shipping updates, customer service responses, and, where you have consented, occasional news and promotional communications.
  • Phone Number: To contact you when necessary regarding an order, delivery arrangements, or customer service inquiries.

We only request information that is reasonably necessary to operate our online shop and fulfill your purchases.

3. How We Use Your Information

Your personal information is collected and used responsibly for legitimate business purposes, including:

  • Processing and fulfilling orders for books, publications, and merchandise.
  • Communicating important information about purchases and deliveries.
  • Responding to questions, requests, and customer service inquiries.
  • Providing updates about products, services, and special announcements where permission has been given.
  • Improving our website, shopping experience, and customer support.
  • Maintaining accurate transaction and business records.

We do not collect personal information simply for the sake of collecting it. Every piece of information serves a practical purpose in providing and improving our services.

4. Protecting Your Personal Information

Your privacy and security are important to us. We take reasonable administrative, technical, and organizational measures to protect the personal information entrusted to us.

We are committed to:

  • Keeping your name, email address, and phone number confidential.
  • Limiting access to customer information to authorized individuals who need it to perform their responsibilities.
  • Taking reasonable precautions against unauthorized access, disclosure, alteration, or misuse.
  • Working with reputable service providers that help us operate our online shop and process customer orders.
  • Retaining personal information only for as long as reasonably necessary for business, legal, and operational purposes.

While no online platform or method of electronic storage can guarantee absolute security, we continually strive to handle your information with care and responsibility.

5. Sharing of Personal Information

We respect the trust you place in us and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Your information may only be shared when reasonably necessary to operate our business, including with:

  • Shipping and Delivery Providers: To ensure your purchases reach the correct destination.
  • Payment Processing Providers: To facilitate secure transactions and payment confirmations.
  • Website and E-Commerce Service Providers: To maintain the functionality, security, and operation of our online shop.
  • Legal or Regulatory Authorities: Where disclosure is required by applicable law or necessary to protect our legal rights.

Any sharing of personal information is limited to what is reasonably necessary for the relevant purpose.

6. Email and Marketing Communications

We may occasionally contact customers with information about new publications, merchandise releases, upcoming collections, events, or special offers.

Marketing communications will only be sent where permitted by applicable law and, where required, with your consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message or contacting us directly.

Please note that even if you opt out of promotional communications, we may still send essential service-related messages, such as order confirmations, shipping notifications, and important customer service updates.

7. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember shopping preferences, understand general website activity, and provide a better browsing experience.

These technologies may collect limited technical information about how visitors interact with our website.

You can manage or disable cookies through your browser settings, although certain website features may not function as intended.

8. Your Privacy Rights

We believe you should have reasonable control over the personal information you share with us.

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate or outdated information.
  • Request the deletion of your personal information, subject to applicable legal and business record keeping requirements.
  • Withdraw consent for marketing communications.
  • Request information about how your personal data is collected, used, and shared.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, legal compliance, and legitimate business recordkeeping.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it.

10. Third-Party Websites

Our website may contain links to external websites, services, or payment platforms. These third-party websites operate independently and may have their own privacy policies and data practices.

We encourage customers to review the privacy policies of any external platforms they visit or use. We are not responsible for the privacy practices or security measures of independent third-party websites.

11. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable privacy requirements.

Any updates will be published on this page, along with a revised "Last Updated" date. We encourage customers to review this policy periodically.

12. Contact Us

Your trust matters to us. If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, we welcome you to contact us.

HAVEN ART CURATIONS, LLC
Website: havenart.co
Email: havenartcurations@gmail.com
Phone: 817-909-0161

OUR COMMITMENT TO YOU

Your information belongs to you, and we treat it with the respect it deserves.

When you shop with us, you can feel confident knowing that your name, email address, and phone number are handled with care, kept confidential, and used responsibly to provide you with the best possible shopping experience.

Thank you for trusting us with your information and allowing us to be part of your reading and collecting journey.